Frequently Asked Questions

This Agreement was last modified on 14th September 2018

Shipping Information

What Shipping Methods Are Available?

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How Long Will it Take To Get My Package?

We will try to deliver our customer’s order with in 1 to 3 working days. However, delivery can take upto 6 days due to sales or other events. For more details click on Terms and Conditions.

How Do I Track My Order?

Click on Track Your Order link given at the top and bottom of the desktop version of website or in mobile click on the menu button and click on Track My Order button.

In Track Your Order Page, type in your order number and email  address and click on Track button.

Do I Need A Account To Place Order?

We need only basic information to get order as it is necessary to complete it.

FAQ Second Version

What is Tarana?

Tarana is an online retail store that provides you best products related to men, women, kids, home accessories etc. We make marketing research, note down consumer behavior and merchandise according to the consumer demand. We are eager to provide our customers with best quality products at very reasonable and competitive prices.

How we calculate shipping charges?

We offer free shipping on orders above Rs.1,999.

For orders below Rs.1,999 we charge a Rs. 150 fix per order.

Our web system automatically calculates  shipping charge when customer places his/her order.

 

Can I open Cash on Delivery order before payment to courier agent?

No. You cannot open the package without paying the order amount to the courier. Tarana sells every thing with customer oriented return and exchange policy. If you don’t like the ordered products, you can send us back and we will receive our products without any question. We offer you money back guaranty. See Return and Exchange Policy for details.

What is our privacy policy?

Please click on Privacy Policy for details.